Customer Support
Product replacement offer
A replacement offer template for damaged, defective, or missing-product support cases.
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4 placeholders
Hi {customer_name},
We can send a replacement for the item and ship it via standard shipping.
If that works for you, I will confirm the replacement today and send the next update by 11/7/2026.
Best,
Support TeamCopied!
When to use this template
Use this after you approve a replacement and want the customer to understand what will ship and when you will confirm the next step.
How to customize
Name the exact product, choose the shipping speed you are offering, and set the date to the moment when your warehouse or ops team will send the confirmation.
Tips
- Use the shipment speed that your replacement policy actually permits.
- If you still need photo proof, mention that before the confirmation line.
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