Customer Support
Service outage notice
A short outage response for customers contacting support during an active incident.
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Hi , We are currently investigating an issue affecting account access. The current status is investigating. Our next update will be posted on 4/30/2026 at 5:26:40 PM. Thank you for your patience while the team works through it. Best, Support Team
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When to use this template
When to use this template
Use this while an outage is still active and inbound support needs a fast, consistent reply that does not speculate beyond the official incident state.
How to customize
Swap in the affected service, keep the status label aligned with your incident updates, and set the next update date and time to the planned public checkpoint.
Tips
- Use the same status terminology your incident page shows publicly.
- Keep the update time aligned with the incident commander’s communication plan.
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