Customer Support
Feature request acknowledgment
A feature request reply that confirms receipt without overcommitting roadmap promises.
Template Gallery
Live preview
4 placeholders
Hi , Thanks for suggesting the requested feature. I have shared it with the team under reporting. I cannot promise timing yet, but the request is now attached to our internal review process and future planning notes. Best, Support Team
Copied!
When to use this template
When to use this template
Use this when a customer suggests a useful improvement and you need a respectful acknowledgment that does not create an accidental roadmap promise.
How to customize
Use the customer’s wording for the feature name when possible, and map it to the internal product area your team uses for planning or tagging.
Tips
- Keep the product area broad enough to match how the product team groups requests.
- Avoid implying a ship date unless one is already public.
Template Gallery
Related templates
Customer Support 4 placeholders
Service outage notice
A short outage response for customers contacting support during an active incident.
Use this template
Customer Support 5 placeholders
Return instructions
A support template for explaining how to send a return back with the right timing and method.
Use this template