Customer Support
Feature request acknowledgment
A feature request reply that confirms receipt without overcommitting roadmap promises.
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Hi , Thanks for suggesting the requested feature. I have shared it with the team under reporting. I cannot promise timing yet, but the request is now attached to our internal review process and future planning notes. Best, Support Team
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When to use this template
Use this when a customer suggests a useful improvement and you need a respectful acknowledgment that does not create an accidental roadmap promise.
How to customize
Use the customer’s wording for the feature name when possible, and map it to the internal product area your team uses for planning or tagging.
Tips
- Keep the product area broad enough to match how the product team groups requests.
- Avoid implying a ship date unless one is already public.
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