Customer Support
Return instructions
A support template for explaining how to send a return back with the right timing and method.
Template Gallery
Live preview
5 placeholders
Hi {customer_name},
You can return order {order_id} within 30 days using the prepaid label.
Once the package is on the way back, reply with the tracking update and I will help keep the return moving.
Best,
Support TeamCopied!
When to use this template
Use this when a customer is approved to return an item and needs the operational steps in one short message instead of a generic policy page.
How to customize
Insert the order ID, pick the right return window, and choose the actual drop-off or carrier method your operations flow supports.
Tips
- Choose the return window that matches the exact item policy, not the global default.
- If a label link lives elsewhere, mention where the customer can find it.
Template Gallery
Related templates
Customer Support4 placeholders
Service outage notice
A short outage response for customers contacting support during an active incident.
Use this template
Customer Support4 placeholders
Feature request acknowledgment
A feature request reply that confirms receipt without overcommitting roadmap promises.
Use this template