Delivery confirmation
A delivery confirmation template for checking in after the package shows as delivered.
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Hi {customer_name},
Order {order_id} shows as delivered today.
If anything looks off, please reply within 48 hours and I will help right away.
Best,
Store TeamWhen to use this template
Use this after a delivery scan when you want to reassure the customer and make it easy to surface a missing or damaged delivery quickly.
How to customize
Match the delivery timing to the carrier record and set the support window to the claim window your team can realistically handle.
Tips
- Use the delivery time that mirrors the carrier scan language closely.
- Tighten the support window if porch-piracy or misdelivery claims need fast action.
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