Shipping notification
A shipping notification template that pairs the carrier and tracking link with a dated checkpoint, so a stalled scan does not become a support ticket.
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Hi , Good news — order has shipped with UPS. You can follow the shipment here: . If the scan does not update after 9/30/2026, reply and I will take a look. Best, Store Team
When to use this template
Use this shipping notification when an order has physically left you and the customer needs three facts: which carrier has it, where to follow it, and what to do if it stops moving.
It is the message between order confirmation and delivery confirmation. Send it when a tracking number exists — not when a label is merely printed, because a label with no carrier scan is the single most common cause of “my tracking says nothing” replies.
How to customize
Pick the carrier that actually has the parcel, paste the live tracking URL rather than a bare number the customer has to look up, and set the date field to the first point at which a missing scan would justify manual follow-up.
One notification, or several
Most stores need more than one shipping notification template, and it is worth keeping them as separate saved entries rather than editing one each time:
- Shipped — this template. Carrier, tracking link, escalation date.
- Split shipment — the same, plus which items are in this parcel and when the rest follows. Without that line the customer opens the box and assumes the order is wrong.
- Delayed in transit — send when the scan has genuinely stalled, before the customer chases you. The shipping delay reply covers that wording.
Set the date field to a checkpoint, not to the carrier’s estimated delivery day. If you promise to look again on the estimate date you have agreed to do nothing until the delivery is already late; a checkpoint two or three days earlier catches a stuck parcel while it can still be fixed.
Tips
- Paste the live tracking URL so the customer does not need another follow-up.
- Use the date field as the first escalation checkpoint, not the estimated delivery day.
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