E-commerce
Return label instructions
Send customers clear return-label instructions with this email template. Adapt the return deadline, carrier and drop-off steps to your store’s policy.
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5 placeholders
Hi {customer_name},
For order {order_id}, you can use the return label within 30 days.
Drop the package off through the prepaid carrier label, and let me know once the scan appears.
Best,
Store TeamCopied!
When to use this template
Use this when the customer is approved to return an item and you need to reduce the chance of confusion around the label or drop-off method.
How to customize
Insert the order ID, choose the correct return window, and select the drop-off method that matches the label or courier flow you are actually using.
Tips
- Use the real return window for that item or collection, not a blanket store policy.
- If the label is generated elsewhere, mention exactly where the customer can download it.
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